An experienced team of application engineers, trainers and consultants supports our customers in what is an active partnership. Our customers profit from a comprehensive service.

From product introduction to specific industry packages to engineering of pilot plants, WinCC OA specialists are available with valuable product know-how. In addition we provide extensive training services: from introductory courses for WinCC OA beginners to project-specific workshops for project engineers and decision-makers to special training for driver programming and API integration.

You can submit your enquiries easily online, by means of a support request, by e-mail or telephone around the clock, i.e. 24 hours a day, 365 days a year.

Access to the online support request:
http://support.automation.siemens.com/

Your request will be received by Siemens Support, then further processing of your enquiry will be carried out by the ETM specialists, as previously, during Austrian office hours, Monday to Friday 9 am to 5 pm.

When using the former email addresses (product_center@etm.at and support_pvss@etm.at) we encountered the problem, that all additional TO and CC recipients are automatically deleted.

For your support request we recommend to use the official Siemens Support email addresses (as mentioned above)